Refund policy

Refund & Return Policy

At Jeanius, we want to make sure every order is handled accurately and meets the agreed specifications. Because we offer both blank garments and customized products, return and refund eligibility depends on the type of order.

Blank Garments

Non-customized blank garments are eligible for return when the return request is submitted within 14 days of delivery and the items are unused, unworn, unwashed, unaltered, and in their original condition.

Return requests for blank garments must be submitted within 14 days of delivery.

All return requests must be submitted to Jeanius for approval before any items are shipped back. Returns sent without prior authorization may not be accepted.

Return authorization confirms that the request meets the 14-day deadline and the item-condition requirements above. Returned items will be inspected to confirm their condition.

We do not offer exchanges. If an approved blank garment return is eligible for a refund, the refund will be processed according to the terms below.

Customized, Printed, Labeled, Tagged, or Personalized Orders

Customized or personalized orders are final sale and are not eligible for returns or exchanges for a change of mind or customer-approved specifications. Damaged, defective, or incorrect items, including customized items, are handled under the section below.

This includes, but is not limited to:

  • Printed or decorated garments
  • Custom labels
  • Hangtags
  • Custom packaging
  • Personalized products
  • Any garments or products modified according to the customer's specifications

Please carefully review all artwork, sizes, colors, quantities, product details, and customization requirements before approving or placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please contact Jeanius as soon as possible.

Depending on the circumstances, we may offer an appropriate resolution, including:

  • Replacement
  • Reshipment
  • Refund
  • Other mutually agreed solutions

We may request photos, videos, or other documentation to verify the issue before approving a resolution.

Incorrect Size, Color, or Quantity Selected by the Customer

Orders placed with an incorrect size, color, quantity, or other specification selected or approved by the customer are not considered defective or incorrect orders.

This is especially applicable to customized and personalized orders.

Customers are responsible for reviewing all order details carefully before submitting or approving an order.

Return Authorization Required

To request a return, email xavier99617@gmail.com with your order number, the items you wish to return, and the reason for the return. Include photos if you are reporting damage, a defect, or an incorrect item. Do not send any products back before receiving return authorization.

The return address and return instructions will be provided after the return request has been reviewed and approved.

Unauthorized returns may be refused or returned to the sender.

Shipping and Handling Costs

For approved returns of non-defective blank garments, customers are responsible for return shipping costs unless otherwise agreed in writing by Jeanius.

If an item is damaged, defective, or incorrect due to an error on our part, Jeanius will determine the appropriate resolution and may cover replacement or return shipping costs.

Any additional shipping or handling arrangements will be confirmed before the return or replacement is processed.

Refunds

If a refund is approved, it will be processed after the returned merchandise has been received and inspected, where applicable.

Refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

Approved refunds will generally be processed within 10 days after the returned merchandise has been received and inspected, where applicable. Additional posting time may vary depending on the payment provider.

Contact Us

For return, refund, replacement, or order-related questions, please contact:

Jeanius Apparel Lab
Operated by GLOBEX FASHION INC
Registered Business Address: 556 N Diamond Bar Blvd Ste 213, Diamond Bar, CA 91765-1066, United States
xavier99617@gmail.com